IT Support Engineer, 6 month contract
My client, a large International software house is looking for an IT Support Analyst to provide 2nd and 3rd line technical assistance to their 1st line service desk. This is a really interesting role which will involve providing both 2nd and 3rd line technical support for servers, desktops, laptops, LAN/WAN/VPN infrastructure. It will also involve project and training work.
To be successful you should have the following skills/experience
? Demonstrable experience in Level 2 and Level 3 support activities
? Demonstrable competence in core infrastructure both on-premise and cloud
? Strong troubleshooter and problem solver
? Have a good technical awareness
? Able to recommend the adoption of new technologies
? Demonstrable knowledge of advanced troubleshooting and configuration of:
o Widows Server & Desktop operating systems
o Utilities, Office 365 & MS Back Office applications, Business Applications, Database, Anti-Virus and Backup.
? Understanding of:
o Active Directory, Exchange, IIS, Hyper-V/VMWare vCenter/Other virtualisation Technologies, MDT, MS System Centre
o LAN/WAN/SAN, TCP/IP, DNS, DHCP, SNMP, Switching, VPN, Firewall - Checkpoint, Wireless, Fibre Channel/iSCSI, VOIP
o Server hardware, Network Appliance, Cisco Switches/Routers, Brocade, desktop/laptop/tablet hardware
o Application Packaging, VB Script/Windows Scripting/Powershell, Unified Communications, Cisco Call Manager/Unity. Database Operations (SQL Server/Oracle).
? Able to provide high level customer service level
? Project management
? Excellent communication skills
? Able to act as a change champion
This job was originally posted as www.jobsite.co.uk/job/959502780