Technical Support Engineer

Myles Roberts
£26000 - £30000 per annum + Excellent Benefits
04 Dec 2017
09 Dec 2017
Contract Type
Full Time
A Technical Support Engineer is required for a permanent role in Nottingham offering a salary of up to £30,000 per annum and a benefits package that includes 25 days holiday plus bank holidays, private healthcare, company pension and many more.

You will be joining a customer focused operational team who are responsible for providing 24/7 care to their global customer base.

This is a 2nd/3rd line role within the support team so you must be able to demonstrate a strong understanding of network technologies (TCP/IP, DHCP, VLAN, QOS and WAN), be a competent trouble shooter and able to resolve software/network issues within voice and data environments.

Key responsibilities include;
- Incident / Problem management: Ensuring all customer SLA's and KPI's are achieved
- Working with the team to ensure daily case load is well managed
- Highlighting areas of risk as soon as they are apparent
- Escalating more challenging cases to support management and development teams

For this role you should be a customer facing support engineer with experience in MS operating systems and Active Directory, if you have any technical certifications such as CCNA, MCSE or MCITP then this would be a huge bonus.

If this sounds like you and you'd like to know more, apply for the role using the link below and I will call you back shortly with more details and a full job spec.

Everyone that applies will be contacted.

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