Technical Support Specialist - French Speaking

Woop Ltd
London (Greater)
£25 - £30K
09 Nov 2017
08 Dec 2017
Contract Type
Full Time

A Global Market leader of lighting control systems providing solutions to both residential and commercial customers is seeking a French speaking Technical Support Specialist based in London to join its team due to continued career development of their staff. You will receive a competitive salary and benefits package, and a fantastic opportunity for career progression through increased job responsibilities and advancement opportunities.

This privately owned American company is a technology centred and people driven company with a long history of significant growth and smart innovations. The company provides over 15000 products to a global customer base. Providing lighting control systems to both commercial and residential clients including New York Times Building, Bank of China HQ, the White House and Windsor Castle to name a few. The company is very employee-centric providing opportunities for all its employees to fully develop their abilities and make a personal contribution to the success of the company.

As the Technical Support Specialist, your role will be to provide world-class technical support to the company?s customers via telephone, email and online chat. You will:-

Develop technical expertise regarding the company?s products, systems, and services

  • Support customers by providing necessary information on stand-alone and system level products via phone and email in a timely and professional manner
  • Troubleshoot and diagnose user issues regarding products and systems
  • Document problems and solutions in a central database, escalate customer questions when necessary
  • Communicate effectively with other areas of the company to meet or exceed customer expectations
  • Take on special projects as necessary to meet or exceed the goals of our technical support team, including travelling to job sites on occasion

To be a successful Technical Support Specialist you will have the following skills and experience:

  • Fluency in English and at least one of the following languages is essential: French
  • Minimum 2-year degree in electrical engineering or electronics
  • Experience of troubleshooting problems via phone and email required
  • Hands-on: this role requires being able to wire test demos as well as trouble shoot issues in the field
  • Excellent customer service skills: successful candidates must have a track record of managing high customer expectations and delivering results under time pressure
  • Ability to work in a team and interface with other departments
  • Knowledge of lighting controls, networks and/or AV equipment is an advantage

In return, as a Technical Support Specialist will receive a competitive salary and benefits package and a dynamic and professional work environment.

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