Mortgage Oversight Specialist

Stellar Select Limited
London (Greater)
£34k - £38k pa + benefits, bonus
09 Nov 2017
08 Dec 2017
Contract Type
Full Time

We have a great new permanent role available for an experienced Mortgage Oversight Specialist offering up to £38,000 based in London with a Retail Bank. As Mortgage Oversight Specialist, you will support the Mortgage Oversight Manager in the day to day relationship management of our mortgage servicing supplier as well as providing quality assurance, whilst supporting our customers.

Responsibilities for the role of Mortgage Oversight Specialist

  • Looking after the relationship with our third-party suppliers in Mortgage Operations and being a point of escalation for any issues
  • Finding ways to improve customer service experience for customers going through their mortgage journey including challenge existing ways of working if needed
  • Speaking to brokers, colleagues and customers who are in the middle of their mortgage journey and making sure that they experience a seamless process
  • Capturing workflows and process maps, as well as educating colleagues on supplier management
  • Making sure all things process related are in line with our risk framework
  • Preparing reports for risk committees and attending risk committees in the absence of the Mortgage Oversight Manager

Experience required for the role of Mortgage Oversight Specialist

  • Experience of monitoring third party supplier performance is essential
  • Extensive relationship management skills are essential
  • Extensive exposure and understanding of the Mortgage lifecycle covering New Lending, Lifecycle Servicing and Collections gained within a lender or servicer is essential

Salary: £34,000 - £38,000 plus benefits and bonus with potential for a higher basic to be considered.

Location: Holborn, London

Role Type: Permanent

For more information regarding the role of Mortgage Oversight Specialist please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

This job was originally posted as