Field Service Engineer

Easyweb Recruitment
£23,500 - £25,000 based on experience
30 Nov 2017
08 Dec 2017
Contract Type
Full Time
Field Service Engineer

Our client's vision is to give people the freedom to live as independently, securely, healthily and happily as they are able.

The Group offers a range of Connected Care and Connected Health solutions across each of its main regions - UK, Nordics, Southern Europe, Central Europe, North America and Asia-Pacific.

They are a Truly Global Business with products and services provided across 52 countries offering Solutions in Independent Living, Assisted Living, Remote Patient Monitoring & Support and Integrated NurseCall Systems.

Position: Field Service Engineer
Location: Luton
Job Type: Full Time, Permanent
Hours: 37.5 hours per week
Salary: £23,500 - £25,000 based on experience

About the role:

As the Field Service Engineer you will provide the highest quality repair and maintenance service to the full range of company and third-party products in an efficient and professional manner, continually meeting or exceeding given performance targets as directed by their Regional Service Manager. The jobholder shall at all times consider the needs of the Customer first and be able to demonstrate exceptional customer relation and interpersonal skills.

You will maintain and repair customer equipment in accordance with service level agreements / contracts throughout the UK to the required standard. The main client base provides communication systems to vulnerable members of the community; therefore, availability of the communications systems is considered vital. This in turn requires a 24-hour / 365 days per year service provision utilising approximately 160 field based staff throughout the UK. There is a clear focus on fixing a problem during the first visit to a call. Technical support both to staff & customers is provided by a small technical support section. Customer training is provided by a small customer training section and by field based staff.

About you:

- Undertake CRB check or similar
- A good understanding of basic Electrical and Electronic systems / principles
- An electrical / electronic qualification equivalent to or above an NVQ level 2 or similar
- Full driving licence
- A flexible approach to work
- The ability to work at heights or in confined dusty spaces
- Good IT skills
- Good health record
- Undertake Training as required
- Experience of repairing field service products down to board level including Intruder Alarms, CCTV, Door Entry, Access Control, Environmental Monitoring / Control, Fire Detection, Nurse Call, etc
- Sound knowledge of Health & Safety issues relating to the service function Experience of working with the elderly or vulnerable
- Experience of working with KPI’s, performance measures, SLA’s or similar


- A pass at ONC level, equivalent NVQ Level 3 or demonstrable alternative in a technical discipline (specifically Electrical or Electronic Engineering)
- Comprehensive and in - depth technical understanding of the Electrical and Electronic systems / principles
- Ability to demonstrate knowledge of networks and IP based systems Deputise for Senior Engineer

You may have experience of the following: Field Service Engineer, Electrical Engineering, Electronics, Mobile Support Engineer, Networks, Electronic Technician, Electrical Engineer, Field Service Technician, Maintenance Engineer etc.

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.
This job was originally posted as