IT Systems Engineer

Covent Garden
£25000 - £30000 per annum
02 Dec 2017
08 Dec 2017
Contract Type
Full Time
Are you an experienced IT Systems Engineer, with good knowledge of MS packages, Office 365 and Cloud?

Do you have a full driving license?

Our government agency client is now actively seeking a London based individual to work within their London Head office but flexible to drive to other sites in the UK, in support of IT infrastructure projects.

Salary £25-30,000 + benefits package

The role:

To provide tactical support to the business to ensure satisfactory performance of the our client's IT infrastructure, resolving user's issues, delivering improvements to the system in line with the IT Strategy and as directed by the IT Manager and contributing to the review of current systems and new technology/software as the business may need to ensure the IT infrastructure is fit for purpose and robust from cyber threats.

This role will require the user to utilise their IT skills across a multi-sited organisation, dealing with up to 150 users at all levels within the organisation, from those with little IT knowledge in our Operations team to Members of the Board. There is a requirement to develop strong relationships with all stakeholders within the Company.

Service Delivery responsibilities

The administration and maintenance of group infrastructure, business systems, and IT related services directing and managing internal support personnel and/or external outsourced service providers as necessary.

Support the IT Manager in planning and implementing additions, deletions and major modifications to the supporting group infrastructure.

Liaise with third party software/hardware suppliers or maintenance suppliers as necessary.

Support the IT Manager to ensure IT-related purchases are procured cost effectively whilst meeting quality standards and specifications as required by the business.

To act as the escalation point for the client outsourced 1st Line Helpdesk.

To manage the ordering, configuration and deployment of end-user IT hardware.

To carry out additional projects or activities as assigned by the IT Manager.

Resolve and/or escalate issues in a timely fashion.

Create and maintain documentation/records where necessary.

Ensure that all completed work is detailed and all relevant databases are updated.

Maintain secure backup controls as necessary.

Produce technical implementation and recovery documentation.

Be part of the project team (in some instances be project manager as required for any IT projects to coordinate implementation, liaising with others where required.

Recognise actual or potential compatibility issues to resolve or avoid such issues.

Support the IT Manager in developing and ensure procedures are in place to diagnose a system and methods applied to perform a full or partial system recovery.

Adhoc projects as required.

Experience required

IT related degree
Cloud, Office 365 experience
Good communicator

Driving license essential

Please apply to Alan Steer

Recruitment Holdings Ltd (RHL) acts as an employment agency and employment business

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