Site Controller -Tunbridge Wells Hospital - Tunbridge Wells

G4S Health
Tunbridge Wells
02 Dec 2017
08 Dec 2017
Contract Type
Full Time
Role Responsibility:
Site Controller

Tunbridge Wells Hospital, TN9 1RA

£18,010.80 per annum

Full Time, 42.5 hours per week

Job Outline:

To work together with other members of the base leadership team and the day controllers to effectively manage the PTLO / ACA’s and PCA’s.
To ensure effective communication both within the operation and with outside parties, developing effective working relationships and networks within the hospital.
To ensure that ACA’s are carrying out their roles effectively and efficiently and to challenge behaviours.
To ensure that patients receive effective, safe and responsive care.
To support the Kent Operation in maintaining high standards of service delivery and efficiency and to achieve contractual KPI’s.
Key Responsibilities:


Excellent people skills.
Provides leadership and clear direction to ACA’s.
To provide the first point of contact for ACA’s and VCS on site to control all patient transport, working effectively with day control.
Communicates effectively within their teams, ensuring two way dialogue.
Role models the company’s values especially equality and diversity, at all times and develop these behaviours within the team.
Ensures health and safety and clinical compliance is promoted and followed.
Manages consistently and fairly in line with company policies and individual’s terms and conditions.
Manage, plan, co-ordinate, and organise the ACA’s for the site to ensure contractual KPI’s are met
Promote and follow the company’s Rules, Regulations and Policies

To promote a positive and responsive view of NSL on the sites
To prioritise patient transport on the basis of efficiency and
Ensure that the operation meets its contractual obligations and the service objectives for the Kent & Medway PTS Service through prompt turnaround times and minimal aborted journeys.
Contribute to internal operations meetings to discuss service and other operational related issues, making recommendations and setting objectives for your team as required.
Prepare and provide all relevant contractual performance data in order to support invoice details to the client on a monthly basis or as required
Attend Trust stakeholder meetings as required
Support hospital liaison managers

Incident and exception reporting (daily reporting of all site issues)
To maximise the use of the resources available and to minimise downtime
Effectively monitor and manage team KPI’s.
Ensure full compliance with the client’s and NSL Services’ Health & Safety and Security & Clinical policies and procedures.
Support the internal audit process as required.
Carry out thorough and effective investigations’.

To reduce the need for third party vehicles by maximising the operation of our fleet