IT Support Engineer

Erin Associates Limited
£20,000 - £24,000
09 Nov 2017
08 Dec 2017
Contract Type
Full Time

IT Support Engineer ? Scunthorpe

£20,000 - £24.000 + Bonus + Staff discount schemes

Windows Server, Exchange, Support, Active Directory, Cloud, Backup

This well-established organisation requires a driven and self-motivated IT Support Engineer to join their busy technical services team. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm and will have worked in a client facing environment before.

The current vacancy is for an innovative IT solutions organisation who are looking for a Support Engineer to provide in-house technical support.

Key Responsibilities:

  • Give the highest level of technical support and customer service possible.
  • Follow operations guide and SLA levels for all processes and procedures
  • To provide a clear and accurate assessment of a fault by establishing a root cause. Then rectify fault or procure an adequate solution though specification of parts or by referral to the appropriate team/third party provider.
  • Respond to customers within agreed SLA period and escalate any calls that are not.
  • Providing high levels of IT Support to customers and colleagues

Skills Required:

  • Windows 2008/2012 Server
  • Exchange 2010/2013 Server
  • Cloud Solutions (Office 365/Azure)
  • Hyper V/ VM ware
  • Server Hardware
  • Security Solutions / Backup Solutions

The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path.

They are interviewing immediately so click APPLY to be considered for the role!

Windows Server, Exchange, Support, Active Directory, Cloud, Backup

Please follow us on twitter @erinassociates or visit our website *****************************/ for similar roles

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