Helpdesk Support Analyst

Tricorn Systems Ltd
£18k - £22k depending on expereince
21 Nov 2017
08 Dec 2017
Contract Type
Full Time

1st Line Support Engineer / Helpdesk Support

Location: Farnham, Surrey

Salary: £18,000 - £22,000 (dependent on skills and experience)

Tricorn Systems Ltd develops, sells and supports Production Control, Scheduling and Quality Management software for engineering and manufacturing companies. With over 250 customers and more than 1,000 users Tricorn Systems is one of the fastest growing ERP companies in the UK.

We are now looking to recruit a 1st Line Support Analyst to join our team in our Crondall, Farnham office.

The successful candidate will be located in an office with software developers and field consultants and will provide first-level support to Tricorn Systems? customers relating to Tricorn and partner products. Full training will be given on Tricorn and partner products but good knowledge of Microsoft applications including MS:Office and SQL would be an advantage.

All customer communication and support requests are logged in our support/CRM system and monthly statistics are produced of calls received, resolved etc.

Day-to-day tasks include:

  • Assisting customers with product problems and guidance on ?best-practice?
  • Upgrading customers to new releases of products
  • Migrating systems to new hardware
  • Installing new modules on customer?s computers

In addition, occasional support and upgrades of internal Tricorn PCs and network would be required.

Useful Skills:

  • Call logging experience
  • Experience of working on a Service Desk / Technical Helpdesk
  • Support experience with Windows OS, MS Office applications and printers/hardware
  • Experience of being customer facing

The successful applicant may have a career advancement opportunity to software development or field consultant.

Own transport will be required as the Tricorn office is not served by public transport.

In addition to the base salary, a benefits package including 20 days annual leave (increasing by 1 day for each full year of service), pension plan and life insurance is provided.

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