Production Support Analyst/Application Support Analyst

GCS Recruitment Specialists Ltd
London (Greater)
£180 - £230 p day
09 Nov 2017
08 Dec 2017
Contract Type
Full Time

I am currently looking for a Production/Application Support Analyst to work for a global digital agency based in London, for an initial 3 month contract.

Key Responsibilities:

  • Provide front-line technical support to internal and external users with bespoke web apps
  • Update ticket status in JIRA
  • Communicate with relevant teams to escalate and resolve issues
  • Supporting end users with technical issues and resolve via Screen share or exchange

Key Skills and Experience:

  • Experience in helpdesk and application support
  • Ability to understand and learn new bespoke applications quickly
  • Strong analytical and problem-solving skills
  • Previous experience in supporting custom web apps (java based)
  • Strong working knowledge of JIRA, Confluence and helpdesk software
  • Strong working knowledge of MS Office, Excel
  • Good communication skills
  • Strong team player
  • Strong motivation and willingness to learn and perform

If you are interested in this position please apply or send your CV to ***********************************

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