SQL Software Support Bristol to £35k

Recruiter
Exposed Solutions
Location
Bristol (City Centre)
Salary
£27000 - £35000 per annum
Posted
03 Dec 2017
Closes
08 Dec 2017
Contract Type
Permanent
Hours
Full Time
Our client adds genuine value to millions of lives everyday. The offices are in central Bristol and close to a multitude of shops, restaurants, cafes, bars and pubs. You’ll be part of a close-knit team that will encourage free and open discussions and the flow of ideas. The team members are all individuals, all stars in their own field and are not afraid to challenge the status quo in a quest to improve peoples lives through creating first-class technology for the.
About the Job The Software Support Engineer will be part of a fast dynamic Professional Services department at the forefront of a business delivering critical software services.? The successful candidate will be responsible for the resolution of incidents & requests, ensuring an exceptional quality of service and support.? About you You’re the type of person who thrives on taking care of things the right way the first time.? A task comes in and you figure out how to get it done without having to ask a lot of questions.? When you say “I’ll take care of it” we know it’ll be done well.?
You have a strong technical background including experience with SQL technology (ideally MS SQL server). You have prior experience of of providing support using remote control applications and working in a support environment using service management tools for managing incidents and requests.
Key Responsibilities
  • Technical software support up to 2nd line
  • Escalation to colleagues in Site Reliability Engineering (SRE) team for 3rd line support
  • Manage customer communications. This can range from technical advice on the phone to solving simple problems, so you might be on some days explaining to a user where the print button is, and on others, to the Trust IT team how to configure the email server.
  • Learning new technical skills from software engineers in the SRE and development teams
  • Effectively prioritising work in a busy environment
  • Add and update technical support documents

ALL APPLICANTS MUST BE FREE TO WORK IN THE UK FREE FROM THE RESTRICTIONS OF VISA'S AND WORK PERMITS.
Exposed Solutions is acting as an employment agency to this client.
Please note that no terminology in this advert is intended to discriminate on the grounds of age, sex, sexuality, race or relegion and we confirm that we will gladly accept applications from persons of any age sex, sexuality, race or religion for this role.
This job was originally posted as www.totaljobs.com/job/77549901