Senior Application Support Analyst

Lombard Risk Management Plc
London (Greater)
£65k - £75k pa + See Job Spec
14 Nov 2017
08 Dec 2017
Contract Type
Full Time
Do you have solid Collateral Management experience?

Have a passion for helping clients?

Love problem-solving?

We are looking for an energetic and personable individual with experience working in Collateral Management to join our busy and expanding team as a Senior Application Support Analyst.

As a Senior Application Support Analyst, you will be providing ongoing client implementation and support to our award-winning Collateral Management software product.

The role would provide functional and business level support services to Banks, Hedge Funds, Fund Administrators, Asset Managers, Energy Companies and Insurance Companies.

We require a 'hands on' candidate with solid Collateral Management experience and ideally prior experience in a client facing application support analyst role.

Key Responsibilities:

* Using our internet based Incident Management System, analyse research, and recreate client issues reported on our Collateral system.
* Work hands on with the system to configure and test it to ensure that client issues can be resolved.
* Upholding the collateral workflow expertise side of client communications by speaking to partners/customers/prospects to understand and clarify their business needs.
* Mentor and support junior colleagues.
* Liaise with existing clients to provide first level business support to queries. This will involve replication of issues and interfacing with the company's technical support teams locally and abroad.
* Keeping up with changes to the collateral management industry, competitive products and customer requirements for new product releases.

Additional Salary Info: 25 days holiday, BUPA, Pension,Childcare Vouchers.

Senior Application Support Analyst | Application Support | Collateral Management | Software Support | Troubleshooting | Problem Solving | SQL | Java | Client Support | B2B | Banking | Finance

Essential Requirements:

* Educated to degree level in either a numerate, technical or business subject, or qualified by experience
* 5 Years in a support, operations or implementation analyst role within a Collateral Management group, software house or consultancy
* A good working knowledge of Collateral Management operations on either buy or sell side and the ability to project confidence and knowledge of collateral management reporting processes, solutions, and industry issues
* Knowledge of standard office applications and incident tracking software
* Excellent verbal and written communication skills in English
* Skills to interact effectively when handling client issues, trouble-shooting production issues, or responding to queries.
* Must be flexible and self-motivated with the ability to work independently and take ownership to follow assignments and issues through to resolution.
* Able to work under pressure on time sensitive issues in a multi-tasking environment.
* A sense of humour!

Desirable Requirements:

* Recent experience working in a client implementation and support analyst role for a software provider or consultant of solutions to the financial industry is a definite plus
* French or German language skills
* Experience in or exposure to financial software application support
* Hands on collateral management experience, ideally as a Collateral Manager
* Professional Qualifications and Certifications such as ITIL or CFA
* Knowledge of front, back or middle office applications in the financial services industry
* Technical competencies in SQL, Linux or Java

About Our Company:

For over 28 years Lombard Risk has been providing regulatory reporting and collateral management solutions to the financial services industry. Counting over 30 of the world's top 50 financial institutions among our clients,

We are headquartered in London with a new state of the art development centre in Birmingham with offices in Europe (Frankfurt), New York and Asia Pacific (Hong Kong, Shanghai and Singapore), and representative offices in Atlanta, Cape Town, Sydney and Tokyo.

The office environment is relaxed, but always buzzing and busy, no ties or fancy suits required so bring your own style. We have breakout areas with free tea and coffee, get to work early and enjoy a free breakfast on us each day. We have a lovely modern open-plan space designed to support a creative working environment.

Welcome to Lombard Risk!
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