IT Service Desk Analyst - 1st Line

Coburg Banks IT
£18k - £19500 pa + Excellent Benefits
01 Dec 2017
08 Dec 2017
Contract Type
Full Time

Job Title: IT Service Desk Analyst - 1st Line

Location: Walsall

Salary: £18,000 - £19,500 dependent on experience - plus Benefits inc. Bonus

An established and well known organisation is looking to recruit an experienced 1st Line Analyst to join their Service Desk. Centrally based, in an excellent location, the client provides an excellent and stimulating environment where you will work amongst an existing team of talented IT professionals.

Working alongside the existing team, you will provide end users with support and maintenance across the computing environment. This will include installing, diagnosing, upgrading repairing and maintaining a range of PC Hardware & Software.

As an experienced Service Desk/ 1st Line Analyst, you will have working experience of; Active Directory; Exchange; A range of PC and Desktop Hardware; Mobile Devices.

Further to this, you will have excellent Customer Service skills and have strong communication skills and a confident telephone manner as you will be Receiving and responding to incoming Service Desk calls in regard to desktop problems.

Lastly, you will hold a Full UK Driving Licence as you will perform analysis, diagnosis and resolution of desktop and local infrastructure incidents/problems onsite as well as field locations where necessary.


  • Strong technical knowledge of PC/ Desktop & Apple Hardware
  • Application & Software Support experience
  • Good experience of Active Directory and Microsoft Exchange
  • Excellence Customer Service skills and excellent telephone manner
  • Strong communication skills
  • A full UK Driving Licence

The Benefits:

  • Excellent salary
  • Desirable location
  • 28 Days holiday
  • Free Parking
  • Onsite Gym
  • Onsite Restaurant
  • Onsite Nursery
  • Pension scheme - Contribution up to 6%
  • Realistic opportunities for progression
  • Training/ Development
  • Annual Bonus Scheme

Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us

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