Jaguar Land Rover Master Technician

JSL Solutions Ltd
Up to £40,000 per annum plus Pension, life assurance.
30 Nov 2017
08 Dec 2017
Contract Type
Full Time
Our client is a global leader in providing diagnostic solutions into the automotive aftermarket.
Role: Jaguar Land Rover Master Support TechnicianLocation: Wheatley

Salary: up £40K basic, pension, private healthcare (after probationary period).

Please contact Stewart on 07763004067 for further information.

Job summary:

The main purpose of this role is to provide technical support via telephone and electronic methods for customers requiring information, instruction, advice or support related to the use of a diagnostic tool or the diagnosis, repair or maintenance of a vehicle or other related information.

The Master Technician role assists other technicians in developing their skills and competencies by providing technical support and coaching.

Key responsibilities and accountabilities:

  • Provide information and advice on vehicle diagnostics and technical solutions to customers via telephone and other electronic methods

  • Log all contacts in the Support Log customer database and maintain records of information and advice given to an agreed standard and process

  • Provide appropriately detailed information on the support management system to enable efficient resolution of future customer contact

  • Resolve queries related to the use and operation of the relevant diagnostic product

  • Maximise first time resolution of customer queries

  • Collect and log information on systems as required

  • Provide training support to customers and employees as required

  • Liaise with engineers to develop software, data and hardware products

  • Create customer help files, training information, user guides and technical information bulletins

  • Prepare training material

  • Deliver technical training

  • Provide accurate fault diagnosis procedures for customers

  • Maintain up to date repair solution knowledge

  • Develop vehicle investigative strategies

  • Disseminating technical information to colleagues and others

Specific job skills:

  • Excellent communication skills, both written and spoken

  • Professional approach and positive demeanour

  • Ability to breakdown problems and communicate solutions in a structured manner

  • Excellent evaluation and decision making skills to determine the level of support required

  • Good organisation skills with an ability to prioritise

  • Strong problem solving skills

  • Excellent customer service skills and experience

  • Diagnostic skills and knowledge of the diagnostic process

  • Ability to evaluate information and diagnose technical problems effectively

  • Sound knowledge of electrical, electronic and mechanical systems

  • Ability to work using own initiative and work as part of a team

  • Automotive City and Guilds or NVQ qualification

  • Master Technician Qualifications

  • ATA Qualified – The Institute of Motor Industry (Grade 3+) or

  • Brand specific training as a Technician

Computer skills:

  • Proficient in Microsoft programmes

  • Proficient in the use of other computer packages

Keywords: automotive, aftermarket, dealership, franchised dealers, OE, Ford, BMW, JLR, Jaguar, Land Rover, motor technician, vehicle technician, diagnostics, software, mechanic, IMI.

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