Move-in Co-ordinator - Swanley

The Cinnamon Care Collection
02 Dec 2017
08 Dec 2017
Contract Type
Full Time
Move-in Co-ordinator £12 per hour Full-time including some weekend working We are proud to announce our first Care Village, Emmerson Park & Grange based in Hextable, Kent. This will comprise a state-of-the-art 85 bed Care home, Emerson Grange, together with 45 luxury independent apartments set within the grounds. Providing all the benefits of a socially vibrant community, Emmerson Park will offer a gym, hair salon, cinema and clubhouse room for a wide range of activities and social events. We are now looking for a full-time Move-in Co-ordinator to join our new Team. In this role you will oversee the move-in process to ensure that each resident has a successful move-in transition to life in his or her new Cinnamon home. You will assist the resident and family members to make the emotional connection to the new home through awareness and integration and socialisation techniques. We pride ourselves on the care service we offer to all of our new residents. Emphasis on this role is to maintain an open and ongoing dialogue with the resident and/or family from the time the administration fee is placed through the first week of move-in to ensure a smooth transition for the resident and to identify resident and family needs. You will initiate communication with the future resident's doctor and/or family to ensure completion and delivery of paperwork and other forms needed and facilitate the resident's assessment with the Deputy Manager. Duties include: Set up the resident personal allowance fund if applicable.Review any welcome documents with the resident and family.Help the resident settle into his or her new home.Present the room to the resident and family.Explain the telephone and emergency procedures systems.Explain the other services available such as hair care, transportation and activities.Have lunch or dinner with the resident and any family members present on the day of move-in.Visit each new resident to evaluate his or her adjustment with 24 hours of move-in.Contact the family members within 24 hours to offer an update on the transition.Main Responsibilities CommunicationResident move-in processResident administrative recordsSuite readinessVIP (pre-open homes)Support Sales, Marketing referral development events and open houses