1st Line Support - HelpDesk, KPI, SLA, Windows, Office

Recruiter
Venturetec Ltd
Location
Tamworth
Salary
£18-£21 DOE + Fantastic Benefits!
Posted
07 Nov 2017
Closes
08 Dec 2017
Contract Type
Permanent
Hours
Full Time

1st Line Support - HelpDesk, KPI, SLA, Windows, Office

Key Skills:-

Exceptional customer service skills

General IT skills, Windows XP, 20x, Win7 & Win8

MS Office - Excel, Word & PowerPoint

Fantastic organisational & interpersonal skills

Ability to work to tight deadlines

Previous experience in support AND/OR helpdesks

Excellent verbal & written communication skills

Understanding KPI's. SLA's

Bonus Skills - Not Necessary

IT related degree

Basic SQL & C# skills

ITIL methodolgy

Previous background in fleet or leasing industry

My client, a leasing and rental management software company based near Tamworth in Staffordshire are looking for several 1st line support candidates with exceptional customer service skills. Ideally you will have 2-3 years within a similar organisation where customer service is of high priority.

You will have a general IT background to include Windows XP & Win7 and above coupled with a basic understanding on Networking and either SQL or C#. The most important attribute for this role is an exceptional customer service background.

In return you will be working within a fantastic team reporting to the team leader within a technical capacity as well as some of the best benefits a company can offer.

Benefits include 25 days holiday rising to 35 plus bank holidays and regular social paid events to name a few.

Again, Key MUST have skills are:-

1st Line Support - HelpDesk, KPI, SLA, Windows, Office

Key Skills:-

Exceptional customer service skills

General IT skills, Windows XP, 20x, Win7 & Win8

MS Office - Excel, Word & PowerPoint

Fantastic organisational & interpersonal skills

Ability to work to tight deadlines

Previous experience in support AND/OR helpdesks

Excellent verbal & written communication skills

Understanding KPI's. SLA's

Bonus Skills - Not Necessary

IT related degree

Basic SQL & C# skills

ITIL methodolgy

Previous background in fleet or leasing industry


This job was originally posted as www.jobsite.co.uk/job/959479430