Helpdesk Operative for Out of Hours Service

Facility Associates Recruitment Ltd
Bristol (City Centre)
06 Nov 2017
08 Dec 2017
Contract Type
Full Time

Helpdesk Operative for Out of Hours Service ? Bristol

As an OOH Helpdesk Operative, you will be responsible for providing a high quality helpdesk service to our client?s, managing their emergency maintenance and engineering requirements across the UK from our National Help Desk.

The role involves:

  • Dealing with client queries or work requests over the phone and email
  • Arranging appropriate labour requirements to attend site to meet client SLA?s.
  • Updating clients on the status of their queries.
  • Taking ownership of all requests - raising invoices/purchase orders etc.
  • Managing Sub-contractors where necessary
  • Maintain all systems: helpdesk administration, database, internal and external systems.
  • Provide professional customer service at all times.

Skills and Qualifications required:

  • Computer literate in Microsoft Office, particularly Excel and Outlook
  • Ability to work within a diverse and fast paced environment
  • Confident in working alone as well as part of a wider team
  • Strong attention to detail, updating systems and logging information
  • Excellent communicator & interpersonal skills
  • Experience in a call centre / M&E sector environment (Desirable but full training will be provided)

The shift pattern for this role will be a 12hr ?4 on 4 off? nightshift rota i.e. 7pm-7am

Salary is to be discussed at interview

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