The Smart List
30 Nov 2017
08 Dec 2017
Contract Type
Full Time

Marquis are the UK’s largest motorhome & caravan dealer network offering sales and service from 12 nationwide dealerships. We currently have some fantastic career opportunities on offer at our branch in Great Billing, Northampton. As part of the Marquis team you can be assured of a career offering an attractive salary and benefits including a company pension scheme.

If you are enthusiastic, self-motivated, customer-oriented, well presented and have a good sense of humour, you are just the person to fill the position of Parts Advisor Assistant/ Reception cover.

The successful applicant ideally will have experience in a motorhome, caravan, car or similar service environment. A basic knowledge of computers (Microsoft Office) would be an advantage, however not essential, as full training will be given. The role of Parts Advisor will require you to aid the service department by providing a co-ordinated parts administration service for all sales and warranty activities. This will include processing estimates, ordering/sourcing of parts, booking in/out of parts and invoicing for all warranty related issues. You will be in contact with customers, either by telephone or visiting in person, ascertaining warranty enquiry and processing through all procedures. To cover General After Sales/Service Reception duties on occasions as required. Record, check and process all claim settlement paperwork received from manufacturers and concessionaires. We are looking for a friendly, confident and capable individual who can deal with all kinds of customers under pressure and remain professional at all times.

Key Skill include:

Excellent Communication Skills
Flexibility, Excellent Customer Care Skills
Good Administration Ability
Full UK Drivers Licence
Key Objectives:

All warranty administration duties including letters, faxes, quotes, prospects, sending mail etc
Processing warranty supplier invoices
To action all aspects of manufacturing and used vehicle warranty claims
Process the return of all warranty parts and maintain records
To check service/warranty job cards are completed correctly within manufacturing guidelines
Adhoc duties to cover for service reception on occasion when required
Completion of all the necessary paperwork and input into the company computer system to ensure the smooth running and efficiency of all claims
Promotion of the ‘Marquis Motorhomes ’ group, its products and services
Ensure a high level of customer service is maintained at all times by following and working within our computer system and customer care programme
Performing any other ad hock tasks, as required, which will help to contribute to the overall performance of your branch and or Marquis Motorhomes Limited
Liaise closely with the Service Manager and Sales/Service Teams
Performing any other ad hock tasks, as required, which will help to contribute to the overall performance of your branch and or the Marquis Group
Reception cover

Languages - must be fluent in English and be able to write competently
Excellent verbal communication skills - has the ability to convey information verbally to fellow team members and customers
Stability under pressure - reacts well to change and stays positive despite setbacks
Able to work as part of a team
Able to adapt to the companies needs in the way we deliver our service
Reliable and takes pride in the quality of their work
?Hours of work are full time. Flexibility will be required around busier times of the year. As part of the Marquis team you will be given the opportunity to further your career with the many training opportunities on offer. Attractive salaries and benefits are available for all depending on experience. The company also offers a pension scheme which will be available upon successful completion of your 3 month trial period.

To apply please click the button below to submit your CV.
This job was originally posted as