Field Service Engineer

Additional Resources Ltd
St Neots
£30000 Per Annum Competitive
30 Nov 2017
08 Dec 2017
Contract Type
Full Time
Field Service Engineer

St Neots, Cambridgeshire

Salary: £30,000 - Plus generous benefits

Key words: Field Service Engineer, Engineer, Maintenance, dissolution systems, Pharmaceutical, Environmental, Biotechnology

The company

A career vacancy for a Field Service Engineer has arisen within a company who are leaders in the supply and service of chromatography equipment and consumables used extensively in the Pharmaceutical, Environmental, Biotechnology industries as well as Academia.

The Role

This is a great opportunity to be part of a forward thinking ambitious company with a positive can-do culture. The successful candidate will work within a team that supports the Service function across the UK, providing repair, maintenance and service on a wide variety of HPLC, GC, MS, CTC, Dissolution & associated systems. Ideally based around Beds/Herts/Bucks/Berks areas, you will be will be expected to travel further afield when necessary - overnight accommodation will be provided.
The ideal candidate will need to have demonstrable experience as a Field Service Engineer, working on a range of leading manufacturer laboratory and life sciences equipment. You should have extensive experience of servicing analytical laboratory equipment, either mass spectrometry or liquid chromatography. Alternatively, you may be a laboratory technician familiar with using LCMS, GCMS, MS, GC or LC systems with some training on how to carry out maintenance on laboratory systems and have a desire to develop your technical knowledge into a field service role.

Essential requirements:

• Previous experience as a Field Service Engineer, working on a range of laboratory and life sciences equipment
• Familiarity with chromatography and mass spec software, including Empower, Chemstation, TotalChrom and Chromeleon.
• Ideally you will be educated with an HNC, HND or BSc in a life science discipline or an ONC, HNC in an engineering discipline.
• Full UK driving license
• Experience of effective verbal communication skills in a customer facing or customer service environment, with excellent telephone manner.
• Proactive and self-motivated approach to maintaining current knowledge of products and services, and scanning the external environment to keep to date on current research and learning
• Demonstrable experience in supporting customers and the service co-ordinator to achieve business objectives by providing accurate service reports to deadlines

Main responsibilities include but are not limited to:

• Carry out repair, calibration and service of laboratory equipment.
• Perform preventative maintenance and service to contract schedules
• Carry out on site installation and operational qualification to manufacturers protocols.
• Provision of effective & efficient service support to customers to given deadlines
• To fault find and resolve issues to customer expectations to Service Level Agreements
• Build and maintain strong customer relationships and maximise customer's use of the products and services.
• Respond to breakdowns that the office receive in a swift and timely manner

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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