Insurance Advisor

Cactus Frontline
30 Nov 2017
08 Dec 2017
Contract Type
Full Time
Insurance Advisor
Sheffield- great location with on-site parking
Excellent opportunities for career progression

We are seeking talented customer service professionals on behalf of our client, an exciting new business looking to put the customer's journey at the heart of everything they do. This is a fantastic opportunity for candidates looking to take the next step in their career to join a dynamic business offering comprehensive training and excellent opportunities to progress in your career.

The successful candidate will have experience of working in the financial services or insurance sector in a customer facing role. You will be responsible for dealing with queries and escalated complaints from existing customers and you will use strong communication skills to ensure customers receive world class customer service.

As an Insurance Advisor you will:

* Take inbound calls from customers, delivering a world class customer service.
* Ensure all queries or complaints are dealt with at first point of contact.
* Correctly identify customer issues through effective questioning and probing.
* Provide solutions through quality communication, leading to a fast and efficient customer experience.
* Spot opportunities for improvements and developing solutions to issues.
* Ensure customer service standards and business demands are met

The ideal Customer Contact Advisor will have the following skills and experience:

* Experience working in the financial services or insurance sectors.
* Be customer-focused, positive and have a professional attitude
* Excellent listening skills and the ability to identify the customer issue, adapting approach accordingly
* The ability to establish and build rapport with customers
* Excellent communication, both verbally and written, and the ability to explain information simply and clearly
* Self-motivation and a can do attitude.

Opening hours are 9am - 8pm Monday to Friday, 9am - 1pm on Saturday. Customer Service Advisors will be required to work a 40 hour working week with shift patterns across these times.
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