Digital Optimisation Manager

Recruiter
Travis Perkins
Location
Northampton
Posted
30 Nov 2017
Closes
08 Dec 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Do you put the customer at the forefront of everything that you do? Would you love the opportunity to own website content and user experience and ensure that it meets the needs of our customers? Do your pride yourself on your excellent project management and organisation skills? If so then we have the job for you!

We, at Travis Perkins, have a brand new opportunity for an experienced Digital Optimisation Manager to join our digital team based in Northampton. In this role you will be accountable for the scoping, planning and delivery of all Travis Perkins website customer content, journeys and optimisation ensuring the customer is always our priority.

With your experience working in digital UX you will know how to develop a full understanding of our customers using data, insight and research to always ensure their requirements are met in all digital development. You will utilise your stakeholder management experience when communicating with colleagues at all levels, managing effective working relationships across the business – specifically, but not exclusively with IT and agencies to ensure an efficient and effective service is being provided to Travis Perkins within agreed budgets and timescales.

Alongside the above you will also be responsible for:

  • Owning, delivering and managing all digital UX for new website developments and journeys including concepts and prototypes for developers to work from where needed.
  • Gathering customer research/feedback where appropriate on new concepts and continuously using insight to optimise current journeys and experiences.
  • Presenting concepts to key stakeholders providing rationale and insight supporting your recommendations to influence and gain buy in.
  • Developing, prioritising and delivering the digital multi variant test plan ensuring all tests are fully measurable and support the digital teams AOP.
  • Constantly driving a test and learn approach, using results and data to further improve, whilst also recognising where there may be new opportunities.
  • Act as the voice of the customer, be passionate about their needs and be a vocal advocate for continually improving their digital experience with Travis Perkins.
But what can we offer you?

As one of the UK's most trusted name in building materials and home improvements we believe in being the best at everything we do. Travis Perkins Plc are a c. 30,000 strong team, with c. 2,000 locations and 21 market-leading businesses (including Travis Perkins, Wickes, Keyline and City Plumbing Supplies). Recognised as one of Britain’s Top Employers: offering you the opportunity to fulfil your potential in a forward thinking company that still believes in upholding family values - and putting our colleagues and customers at the heart of our growing business ensuring we are making decent returns. Despite our size, we’ve got the values of a family run business and the mindset and ambition.

Joining Travis Perkins as our new Digital Optimisation Manager means joining a reputable and expanding business offering great company benefits such as discounts across our Group and the support of an employer who values your development as much as you do.


This job was originally posted as www.totaljobs.com/job/77227395