IT Service Desk Apprentice

QA Ltd
London (Greater)
£12000 per year
04 Nov 2017
02 Jan 2018
Contract Type
Full Time

Employer Description

Here, you will have the opportunity to work in a fun, fast-paced and small IT department within a school.

Job Description

We have an exciting opportunity for an Apprentice to support the IT Service Team in the running of the IT Service Desk. This service desk is the single point of contact for all calls from customers relating to the IT Services and IT Systems.

You will be expected to assist in the day-to-day running of the School's IT infrastructure, including PCs, MacBooks, Chromebooks, iPADs, interactive whiteboard, projectors

You will be reporting to the Senior IT engineer.


Service Desk

  • Ensure a high level of customer care
  • Provide first line fault finding for all devices and peripherals
  • Provide technical support for class rooms and office
  • Provide audio visual support for projectors, screens
  • Provide training to staff

IT Maintenance

  • Unpack, install, register and configure new IT equipment
  • Undertake routine maintenance task (e.g. servicing projectors, monitoring backups)


  • Liaise with all users of IT including staff, students and service providers


  • Treating all information acquired through employment in confidence

Desired Requirements/Qualities

  • Be positive and friendly, demonstrate a
  • Demonstrate a logical approach to problem solving
  • Excellent communication skills
  • Be a very strong team player
  • Strong interest in all matters of IT
  • Experience in a IT related role
  • Experience in the use of service desk software

Basic understanding of:

  • Microsoft 7 and 10 desktop support
  • PC hardware, Chromebook repair and replacement
  • Windows Server basics
  • AD and GPOs

Desired Qualifications

The ideal candidate would have GCSE's in IT/ English and Maths at Grade C or equivalent

Working week

36 hours a week (8 hours a day)

Important Information

"QA's Apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce."

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