IT Support Officer

Recruiter
The Staffing Hub Limited
Location
Nuneaton
Salary
20k
Posted
31 Oct 2017
Closes
02 Jan 2018
Contract Type
Permanent
Hours
Full Time

IT Support Officer
Nuneaton
20k

You would be the main point of contact for UK users of the Cad construction based system, responsible for providing the first class customer support commensurate with a professional CAD solution.

In addition, you would also be required to deliver and extend the existing range of high quality Cad based training courses, and to prepare and publish web based technical literature.

This is an office based role however they may be the requirement for occasional travel to client sites, user meetings or other events in the UK and Ireland.

This role would suit a CAD technician; Training Officer, 1st Line Support Advisor, Customer Service Advisor or IT Assistant with CAD experience.

KEY TASKS / RESPONSIBILITIES

As a CAD and IT Customer Support Officer you will: Provide 1st and 2nd line support for Caddie CAD software.
Provide training to clients at introductory and advanced level in 2D drafting, 3D modelling and photo- realistic rendering with the addition of basic instruction on the Windows Operating systems, as employed when using the software program.

Build, ship and assist clients with installation and licensing of software.

Update help files, training manuals and user documentation as system functionality changes and new features are implemented.

Create icons and other graphic images required as new features are implemented within the software, and any materials that may be required in conjunction with the publication or promotion of details appertaining to the software or the company products and services.

Update and maintain web based FAQs, and posting and monitoring articles relating to support and training issues on social media and websites.

ESSENTIAL SKILLS

A general knowledge of 2D and 3D CAD.

An understanding of architecture and building methods. A basic knowledge of Microsoft Word, Excel and Outlook.
DESIRABLE SKILLS

An understanding of Intel based hardware.

A working knowledge of the installation and configuration of Microsoft Windows operating systems. A knowledge of Windows based local area networking.
PERSONAL ATTRIBUTES

Excellent communication, customer service and interpersonal skills. Ability to work alone or as part of a team completing shared tasks. Strong analytical and problem solving skills.
Good organisational skills.

Able to take ownership of own role and develop new relationships

ADDITIONAL REQUIREMENTS

Holder of a full UK driving licence

Able to work on own initiative.
Additional duties as required by the company, depending on business requirements.

This is an office based role however they may be the requirement for occasional travel to client sites, user meetings or other events in the UK and Ireland.


This job was originally posted as www.jobsite.co.uk/job/959380728