2nd - 3rd Line Technical Support Engineer

polkadotfrog Ltd
31 Oct 2017
02 Jan 2018
Contract Type
Full Time

We are looking for a Technical Support Engineer with hands-on experience of Microsoft Operating Systems and associated technologies. You will be providing the 2nd and 3rd line support in a very dynamic business environment. This is an excellent opportunity to join a team of highly skilled Technical Support Engineers where you will play a key role working on exciting projects and supporting a multitude of applications running on varied platforms and advanced technologies.

As the 2nd to 3rd line Support Engineer this is an opportunity to join a team redesigning my clients infrastructure where you will be a key part of positive change and a forthcoming site move. Our client is seeking candidate with strong user / customer facing skills as well as commercial experience working Server Level and working with Network Support. Working within this fast paced and hands on environment you will be working on a range of Windows based projects from upgrading the networks and servers to looking at cloud based support services.

Applicants shall ideally have experience in a senior or 3rd line role with commercial experience of Server and Network Support responsibilities -

Key Skills:

  • Experience of Active Directory, DHCP, DNS, WSUS, Group Policy, IIS and User Management.
  • Skilled in the assembly and understanding of PC systems. Building new desktops and servers
  • Proficient in the use and administration of Microsoft Windows XP, Windows 7, Windows 8, Windows 10
  • Microsoft Server 2008 - 2012, Exchange 2003 / 2008 / 2010 / 2013 and Office365 experience
  • Experience VMWare or other virtual environment management
  • Strong Networking experience
  • Proven experience working 3rd Line
  • Knowledge of LAN, WAN and SAN networking concepts and administration.
  • Cisco router and firewall administration.


  • PowerShell Scripting knowledge
  • Experience within an ITIL environment
  • Exposure to Linux Systems
  • HPC knowledge


  • Generous contributory pension
    ? 28 days annual leave, plus bank holidays
    ? Annual performance related bonus and increases (discretionary)
    ? Support for professional qualifications

This job was originally posted as www.jobsite.co.uk/job/959399284