HGV - Truck Technician Supervisor - Workshop Supervisor - Bodywork
Deputy HGV - Truck Technician Supervisor - Workshop Supervisor - HGV is require by a major truck and bus manufacturer to manage a number of technicians in a truck - HGV Technical workshop. The role is to manage a number of Technicians who carry out both Mechanical work to HGV's and also body work, damage repair as well.
Role: Deputy Technician Supervisor - HGV - Truck
Basic Salary: 24k to 28k
Hours: Mon-Thu 08.00-16.30, Fri 08.00-15.30 – Saturdays as and when required
Working closely with the team in order to create high levels of morale and focus to ensure that work is completed in a timely manner and with excellence in quality. Effectively communicate with the Workshop Controller and CSR’s to ensure that technicians have valid job specifications and time budget prior to work commencing. Ensuring that customer expectations are managed at all times by working with each stage of the process. Maximising the shifts performance through effective problem solving, coaching & development
·Supervise a team of technicians ensuring that work is carried out as efficiently as possible
·To ensure that you and your team are following the Service Process Maps
·Proactively select and develop lead/master technician to be able to stand in for specified supervisory tasks during times of peak activity.
·Agree resource plans with Workshop Controller (and actions to handle peaks in workload) and anticipate resourcing issues in advance
·Ensure technicians are fully briefed on job requirements and budgets per up-front job specifications
·Manage workshop work-in-progress versus job specification time budgets and provide timely updates on progress to CSR (or customer when out of hours
·Manage job issues / problems in real time to control the quality of the repair and minimise variances versus budgets
·Provide diagnostic and technical assistance to technicians to speed fault diagnosis and accurately specify repair solutions
·Significant experience of working as a technician within the motor vehicle industry
·Good knowledge of VOSA requirements and MOT testers manual.
·An understanding of Operators Licence Laws and Regulations
·City and Guilds, NVQ 3 or equivalent in Motor Vehicle Technology
·To be able to manage and motivate a team of technicians in their daily activities
·To be able to coach and provide support and guidance to your team of technicians.
·To be able to effectively communicate at all levels both written and verbally
·To have questioning, listening & information gathering skills
This job was originally posted as www.totaljobs.com/job/74661341