3rd Line IT Support Technician

Davanti Solutions Limited
Milton Keynes
31 Oct 2017
08 Dec 2017
Contract Type
Full Time

Job Title: 3rd Line IT Support Technician

Location: Milton Keynes

Salary: £50,000 (12 month FTC)

Essential Skills:

  • Experience in providing 3rd line server and virtualisation support.
  • Recent experience in providing 3rd line IT technical support within a multi-site organisation.
  • Desktop administration / proficiency in Microsoft Windows XP, 7
  • Proficiency in Microsoft Office 2003 to 2010
  • Experience in creating and maintaining up to date procedures and technical documentation.
  • CompTia A+, Network+, MCP, MCTS or equivalent experience.
  • Ability to quickly learn in-house and bespoke system tools.
  • Ability to adapt to changing priorities and workload.
  • Ability to plan own work and deliver with limited direct supervision.
  • Enthusiastic, self-motivated and able to use initiative.
  • Full UK Driving Licence

Technical Skills & Application:


  • Investigate reported incidents and problems with all supported applications/hardware and determine the appropriate course of action for resolution.
  • Resolve incidents and problems within agreed service levels.
  • Maintain records of requests for advice and assistance and work completed.
  • Plan support activities to assist project teams so that future rollout and upgrade schedules are met and the integrity of live systems is maintained.
  • Contribute to continual service improvement.
  • Day to day resolution of support calls in the 3rd line service desk queue.
  • To provide clear, well written technical documentation for all IT systems as and when required.
  • To maintain accurate and timely records of all technical issues using the IT service desk system.
  • To provide on-site technical support at any facility as and when required this includes the commissioning of new hardware and troubleshooting support issues.
  • Support of the operational monitoring solutions, performance monitoring across all strategic platforms, databases, networks, web services, and other services.

A fantastic opportunity for a 3rd Line Infrastructure Engineer to join a well established company.

This job was originally posted as www.jobsite.co.uk/job/959287331