Helpdesk Engineer

Sue Ross Recruitment
31 Oct 2017
08 Dec 2017
Contract Type
Full Time

Sue Ross Recruitment currently have a fantastic opportunity working with our client, a successful and growing IT company based in Sheffield. They seek a motivated and personable Helpdesk Technician to join their growing team.

The Helpdesk Technician will work as part of a team that offers desktop support by telephone and remote access to all support customers. The role includes taking first and 2nd line calls with the end users therefore excellent written and spoken communication skills are essential.

Key responsibilities:

? To Interface by Telephone, e-mail and using remote control software with End Users
? Provide excellent service to end users and set expectations based on agreed processes.
? To manage all service requests to agreed resolution times.
? To ?own? end user issues through to resolution and recognise when to escalate.
? Keep Helpdesk software updated with all developments at all times.

Skills requirement:

? Have Knowledge of Microsoft Desktop Operating Systems (XP, Vista, Windows 7)
? Knowledge of Microsoft Office 2003 and above
? Have knowledge of Windows Server Environments and Active Directory including Windows 2003 / 2008 /2012 Server
? Knowledge of network technology including LAN?s & WAN?s, Firewalls & switches
? Ability to carry out network / PC software & Hardware diagnostics verbally and / or remotely
? Knowledge and experience of Helpdesk software
? Citrix, VMWare & Knowledge of Exchange server an advantage
? 12 months experience in similar role
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.

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