IT Support Apprentice

QA Ltd
Bristol (City Centre)
£10004 - £11992 per year
31 Oct 2017
02 Jan 2018
Contract Type
Full Time

Employer Description

Space Engineering Services is a market leader in the UK refrigeration sector, universally admired and widely respected for the values we maintain and the service levels we provide to our customers. We have earned our reputation through dedication, investment and a commitment to excellence in everything we do.

Job description

Currently seeking a bright and motivated individual for an IT Support Apprentice role within an exciting and extremely forward thinking company in Bristol.


  • To provide telephone and desk-side assistance for IT related software and hardware technical queries, both standard packages and bespoke
  • Acting as first point of contact for IT queries
  • Administration of user accounts
  • Offering primary desktop support
  • 1st line support for telecoms and mobile telephony including engineering iPads
  • Log calls onto IT Helpdesk system
  • Work in line with departmental and Company policy

Qualities/ essential requirements

  • Experiencing working in a similar roll would be advantages
  • College educated
  • First line support on IT related issues covering PC's, laptops, mobile devices, printers and peripherals
  • Must have an interest in IT Technologies
  • Must be a self-starter, able to work with minimum supervision within a pre-defined set of procedures
  • Must be able to prioritise own workload and complete calls on time
  • Must have high level of customer care
  • Needs excellent communication skills with all level of employees
  • show commitment and enthusiasm about starting their IT career

Desired Qualification

Preferably educated to A Level or equivalent, which will require at least 5 GCSE's (C and above), including Maths and English

Other Important information

Working days/hours - Monday-Friday, 8.30am - 5pm


  • Private Health Care
  • Life Cover
  • Group Income Protection
  • Leisure Discounts
  • Child Care Vouchers
  • Eye Care Vouchers

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