Support Worker - Sutton

Anytime Care 2020
£8.00 - £9.50/Hour
02 Dec 2017
13 Dec 2017
Contract Type
Full Time

Anytime Care 2020 are currently recruiting for our prestigious client based in the Sutton area. They are an extremely proficient, supportive and caring organisation and are looking for a like minded individual to take on this role as a support worker Monday to Friday, 9am-5pm.


providing support to maintain tenancy and address support needs
assisting customers to gain independent living skills
Preventing eviction and securing appropriate accommodation
Gaining aids and adaptations to assist in independent living

You will be required to travel across the borough of Sutton. You will need to have a good awareness of the varying support needs of different customer groups and to display cultural sensitivity to those we work with.

Specific Responsibilities

To carry out initial assessments for referrals into the service to assess their suitability and support needs.
To carry out person centred support planning and risk assessments with customers.
To carry out key-working sessions with customers.
Using individual Support Plans that clearly identify desired outcomes, to support customers’ with the goal of addressing their barriers to independence
To cover duty and surgery slots to provide information, advice and guidance.
To visit customer’s in their own homes.
To assist in the delivery of the Service User Cafe
To complete administration tasks including paperwork completion and database entry.
Maintain and build on the network of relationships with other agencies on which service delivery and development of customer services depends
Motivate customers’ to sustain their tenancies successfully and develop independent living skills; including reporting repairs, managing and budgeting income.
Develop appropriate move-on options, empowering customers to access these; including Private Rented Accommodation. Supporting customers moving on from Temporary and emergency accommodation.
To assist customers to gain aids and adaptations to their properties and to ensure that accommodation is appropriate to their individual needs
To provide advice, guidance and practical support to assist customers to reduce rent arrears, anti-social behaviour and to reduce risk of eviction.
To assist customers to maximise their income through benefit checks and encouragement into employment. To be aware of how welfare reform will impact on customers.
Facilitate customers’ access to, and support their engagement in, meaningful occupation activities that enhance their sense of self-worth, maximise their potential and develop their independence.
Provide advice and information on community resources to customers; in particular, to publicise and promote culturally-specific resources individually and by use of means such as posters, leaflets and other literature.
To signpost and complete referrals to specialist services where required, including substance misuse and mental/physical health services.
Develop and facilitate group activities, events and communities for customers in order to develop skills, confidence and peer support networks
Take part in customer Involvement opportunities and to ensure the customer’s views are heard in relation to tenancy/support issues.
Carry out other duties in line with the above, as requested by your line manager.
Continuously review and develop personal working practices to ensure the best possible service is provided to customers.
Implement the Association's equal opportunities and diversity policies as an integral part of these duties at all times.

Person Specification


Demonstrable experience of providing housing related support to vulnerable people including support to live independent lives in the community


A sound working knowledge of a variety of support interventions and techniques
A good knowledge of statutory and community services
A good knowledge of welfare benefits and a practical understanding of tenancy law
A good knowledge of Safeguarding Vulnerable Adults
A good understanding of Supporting People and Quality Assessment Framework requirements
A good understanding of equal opportunities and diversity and how these relate to the support of vulnerable people


Assessment, Support Planning and Risk Assessment
Advocacy and liaison
Ability to use relevant IT software packages (e.g. spreadsheets, word processing and databases)
Excellent written and communication skills
Ability to set up and maintain easily accessible administrative systems and to plan own workload in order to meet customer need, performance targets and deadlines
Ability to work with customers in crisis and chaotic situations
Ability to engage with, motivate and encourage customers
Able to work on own initiative, as well as a committed team player
Have a proactive and customer centred approach to customer care.