2nd Line Support Apprentice

QA Ltd
Kingston Upon Thames
31 Oct 2017
21 Feb 2018
Contract Type
Full Time

Employer Description

This is a cloud service provider based in Kingston upon Thames. We offer a complete solution of cloud services including phones, virtual desktops and servers to our clients.

Job description

Join a young and vibrant apprentice friendly office working alongside 5 technical staff members. They are seeking someone with good communication skills for a 2nd line IT support position.

You will be situated close by to the town centre of Kingston.

Main Duties

  • The role will include the need to identify and prioritize each job together with the ability to troubleshoot using detailed technical procedures
  • Applicants will need good communication skills both on the phone and in person
  • Engage in face to face training and online assignments to help support the apprenticeship programme
  • Learn new skills around Networking and Architecture, Mobile and Operating System, Cloud Services, Coding and Logic, Business and Process

Qualities/ requirements

  • Looking for someone who has a passion for working in IT
  • You will be good at researching information on your own to get a basic understanding of new technologies
  • Understands new concepts quickly
  • Able to talk to customers and understand their problems
  • Good communication skills
  • Willingness to learn
  • Customer focused
  • Open and friendly personality; able to interact with staff in a small company environment


  • A Levels in ICT/Business/Computing

Or an Apprenticeship in a similar subject (this must be at least the level below the planned programme)

Or an International Baccalaureate at level 3 in ICT

Or a BTEC Extended Diploma in IT (180 credits)

For any City and Guilds programmes the learner must be 18 on the first day of their apprenticeship

Other Important Information

Working days - Monday - Friday


Career progression. Start on support desk then train up towards managing networks, servers, virtualisation and many different systems

This job was originally posted as www.jobsite.co.uk/job/958246389

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