Customer Service Adviser

Location
Manchester
Salary
£15000 - £16000 per annum
Posted
05 Dec 2017
Closes
02 Jan 2018
Ref
00076533
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This market leader in British and Irish Golf Club IT application, is looking to recruit a Customer Service Advisor.

The Role:
Applicants should have must be able to commute to Manchester City Centre. The successful candidate will be part of a 15 strong busy Customer Service team, offering customer service, technical support and advice to customers using their proprietary and Microsoft based hardware/software solutions.

Duties and Responsibilities
- To provide 1st line customer service; answering support queries via phone, email and online chat.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- To log all calls on the call logging system.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- Maintain a log of all calls taken.
- Maintain a log of any software or hardware problems detected.
- To allocate more complex calls to the relevant CSiCare Support member.
- To help arrange for external technical support where problems cannot be resolved in house by liaising with relevant admin staff.

Skills / Attributes Required
- Excellent telephone manner.
- Customer focused and self-motivated to work to get calls answered quickly and effectively
- Knowledge of Microsoft based operating systems.
- Basic understanding of PC hardware set-up and configuration.
- Good organisational and time management skills,
- Ability to work part of a team,
- Excellent customer service,
- A knowledge of golf and the industry may be very advantageous,
- Confident and social personality
- Good communicator
- Proficient with all Microsoft office programs

Please provide a covering letter within your current CV.

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