1st / 2nd Line Technical Support Engineer

Davanti Solutions Limited
£25,000 - £27,000
31 Oct 2017
02 Jan 2018
Contract Type
Full Time

Job Title: 1st / 2nd Line Technical Support Engineer

Location: Doncaster

Salary: £25,000 - £27,000

1st / 2nd Line Helpdesk Engineer needed with good troubleshooting and break fix skills. Must be able to use Exchange to create user IDs including email addresses, security groups and distribution groups.


  • Windows platforms
  • Active Directory / MS Exchange
  • PC component maintenance
  • Printer maintenance
  • A good understanding of customer service, to promote professional conduct and company values internally and externally.
  • Analytical, research and problem solving skills
  • Good organisational skills


  • To fulfil standard requests using documented processes and procedures.
  • To manage incidents, requests and problems in line with current skills and abilities.
  • Proactively keep colleagues informed throughout all stages of all processes by phone, email and any other computer communication channel deemed necessary.
  • To maintain accurate records relating to incidents, requests, and any other aspect of IT service management
  • To achieve agreed service outcomes and their personal appraisal targets.
  • To work on the shift and/or rota as determined by their manager in a consistent manner.

A fantastic opportunity for a 1st / 2nd Line Support Engineer to join a great company with excellent opportunities to learn new skills and gain career progression.

This job was originally posted as www.jobsite.co.uk/job/958939589