IT Support Apprentice

QA Ltd
£10394 per year
31 Oct 2017
02 Jan 2018
Contract Type
Full Time

Employer Description

BPI is the Number 1 UK reseller for Oracle CRM. Werecently won the Oracle User Group's "Partner of the Year" Award". With over 16 years of experience in delivering true business benefits we are the perfect link between the business and technology.

Job description

To support all customer issues and queries about CRM during Project build cycles and in post launch support. The CRM Support Consultant will need to successfully communicate and work with Customers, the BPI Account Manager and Oracle Support to rectify and close all issues and requests.

Main Duties

  • Resolve all customer issues right, first time, every time
  • Provide a consultative approach to all fixes ensuring the customer gets the best
  • available solution
  • Using in house CRM, log all issues and resolutions to provide accurate status
  • reports by agreed deadlines and when requested timely adhoc reports
  • Ensure our customers receive the best possible service to encourage re-sign of
  • managed service
  • Deliver a world class customer experience through effective relationships with
  • internal and external customers
  • Support Project Managers in delivering best of breed solutions on time and to budget
  • Escalate and resolve service affecting issues that arise
  • Ensure the deployment and administration is well controlled and delivered within
  • agreed timescales
  • Ensure that customer solutions are effectively delivered
  • Seek and use customer feedback to improve the level of service offered to ensure that the
  • customer is maintained
  • Adhere to commercial governance in all support activities

Qualities/ requirements

  • Confident
  • Focused
  • Passionate
  • Dedicated
  • Team player
  • Excellent communicator
  • Hard worker


3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Other Important Information

Working days - Monday - Friday


Further career growth and development

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