Qualifications Advisor

Location
London
Salary
Up to £21700 per annum
Posted
01 Dec 2017
Closes
12 Dec 2017
Ref
00076459
Contact
Recruitment Genius Ltd
Sector
Education
Function
HR & Training
Contract Type
Permanent
Hours
Full Time
This international membership organisation promotes and advances civil engineering around the world. This organisation is a qualifying body, a centre for the exchange of specialist knowledge, and a provider of resources to encourage innovation and excellence in the profession worldwide.

The role (closing date - 12 December 2017)

The Qualifications Advisor is a key member of the team, responsible for responding to and dealing with telephone and email enquiries and providing advice on the processes for obtaining their membership and professional qualifications via a variety of different routes.

Duties and responsibilities

- Provide advice and guidance to members and potential members on all grades of their membership and all aspects of the qualifications process
- Champion excellent customer service by providing accurate and concise information in a timely manner.
- Liaison with the Qualifications Coordinator and their Regional Support Teams on all matters pertaining to qualifications.
- Dealing with the end to end processes associated with processing applications to membership, career appraisals and initial professional development processes.
- Logging and forwarding incoming mail for the Membership team.
- Using initiative to escalate complex issues to specialists and line management appropriately.

What are they looking for?

- Applicants should possess excellent customer service skills and written and oral communication skills.
- Candidates should have strong team working skills with the ability to work collaboratively as required.
- Attention to detail and the ability to efficiently organise and prioritise workload are essential.
- The successful candidate will have proven experience of working in an office environment and in a customer facing role.
- Applicants must have a good working knowledge of MS Office applications and database experience.

Benefits include:

- 25 days annual leave
- Up to eight per cent of salary contributed to a personal pension scheme
- 24 hour employee support line
- Death in service benefit equivalent to one year's salary
- Childcare vouchers
- Interest free season ticket loan
- Cycle to work scheme
- Big Gym membership savings with the Gymflex scheme