Collections Agent

Location
Glasgow
Salary
£18000 - £19000 per annum
Posted
30 Nov 2017
Closes
28 Dec 2017
Ref
00076438
Contact
Recruitment Genius Ltd
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
£18,000 per Annum + bonus

Rotational shift Pattern 9 - 7pm

Are you a highly motivated and driven individual? Do you want to build a successful career with the UK's market leader?

Due to a continued growth, this business is looking for experienced collections agent to join the Arrears Team. The purpose of this role is to manage a portfolio of clients to assist in driving down the overall company arrears levels. Working within a team and a great working environment you will be responsible for:

- Dealing with inbound/outbound calls
- Updating cases on internal system
- Managing your own case load
- Resolving arrears issues
- Providing solutions for clients

Skills required -
- Good objection handling skills
- Sound insolvency knowledge
- Excellent customer care skills
- Ability to work on own initiative as well as good team interaction
- Adopting a friendly attitude
- Ability to prioritise and adhere to strict deadlines/targets
- Good timekeeping skills

What they offer -
- Competitive salary
- Personal pension plan
- Life insurance plan
- City Centre location
- Multiple staff benefits including hospitality events
- Bonus Scheme

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