Operations Manager

Location
Macclesfield
Salary
£30000 - £45000 per annum
Posted
30 Nov 2017
Closes
28 Dec 2017
Ref
00076316
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
They are looking for a highly organised IT literate individual able to manage the productivity of Project Managers, Product Creators, Support Desk Staff and Offshore Website Development Staff using their Zendesk ticket management system and Harvest Time Management Systems

Their business is a global leader in mass customisation systems and they are looking for somebody that wants to help them develop to the next level - you must enjoy a fast moving results driven environment - they love what they do

The right applicant would be In charge of directing the company's daily activities for the benefit of employees, management, investors and customers. This requires organising and synchronising the activities of various managers and departments and making sure the schedules, meetings and goals of each department work in harmony.

The primary role is to manage and support the above teams (15 people) in achieving the business objectives. Working closely with their International Implementers, Explainers, Financial Controller and the Technical Manager

You would be responsible for

5 Web development staff in Slovakia,
6 Projects & Support Team Staff in the UK
4 Product Creation Staff

Reporting to directly to the CEO and a member of the management team - in the medium term they are looking for this role to progress to become the Operations Director

Daily Tasks Include
- Daily Scrum to Identify & Share Best Practice / Blockers
Identify the 'Knowledge Base' resolution or write a KB process if none documented
- Checking and allocating workloads & priorities
- Identifying potential failure to deliver (Actions to resolve)
- Make sure no tickets out of due dates
- Check support tickets not been open too long
- Liaise with accounts re onboarding and problem customers

The right application will have some senior level project management experience, have worked for a web development / software business and be ambitious

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