Senior Provisioning Coordinator

Location
Leatherhead
Salary
£23000 - £27000 per annum
Posted
29 Nov 2017
Closes
27 Dec 2017
Ref
00075490
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
This is a great opportunity to progress your career with an established and growing managed telecoms and IT services specialist. As a member of the customer services team you will be able to broaden your knowledge and experience across a wider telecoms and IT product set.

Multi-skills training will be provided with opportunities to specialise and to progress into more senior positions.
Ideally you will possess previous/similar provisioning experience with BT Openreach (WLR3) and other telecoms carrier/provider portals.

Key responsibilities:
- Process orders - fixed line telephony, broadband and mobile.
- Manage order workflow and monitor delivery dates.
- Liaise with customers to ensure they are kept up to date on order progress.
- Liaise with Engineers to assist in configuration.
- Escalate issues with suppliers where orders do not progress correctly.
- Handling queries or complaints in a professional and informative manner from customers.

Other details:
- 20 Days holiday per annum (increasing to 25 after 2 years service),
- Contributory pension scheme
- Onsite parking

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