Customer Success Lead

Location
London
Salary
£24000 - £27000 per annum
Posted
28 Nov 2017
Closes
26 Dec 2017
Ref
00076213
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This company is a multi-award winning startup on a mission to transform Careers Guidance in the UK and abroad. Their online platform makes it easy for students to find and apply for university courses in the UK, USA and the Netherlands, as well as UK apprenticeships and Further Education courses..

In just four years they have become the market leader, lauded by students, teachers, politicians and business leaders. 20% of UK secondary schools now use them.

They have a committed and dynamic team, a growing set of products, a very strong reputation in our market, and a rapidly increasing customer base. They are now looking for an enthusiastic and driven Customer Success Lead to maximise the effectiveness of the team and help propel our growth. You will onboard their new customers and support our current partners to make the most of the platform.

KEY BENEFITS:

- Full responsibility and ownership on your projects from start to finish
- People-focused and varied role
- A great place to learn and grow; you will constantly be presented with new challenges and projects
- One of the country's hottest and most innovative education technology startups
- Get the feel good factor: work to help make Careers Guidance in schools better

RESPONSIBILITIES:

As Customer Success Lead you will be the central point of contact for customers and they team and help them become more efficient as they grow. Additionally you will take responsibility for other projects that support the internal operations. Your role will be busy and varied:

- First point of contact for enquiries from our 1000+ partners, and prospective customers
- Take responsibility for onboarding new schools, ensuring that they are ready to maximise use.
- Contribute to developing the onboarding processes
- Central point of contact for schools and staff that need to be trained remotely
- Responsibility for improving existing training practices
- Ensure that their extensive library of Careers Guidance articles is kept up to date, adding new material when needed
- You have the freedom to develop new resources for partner schools in response to areas of need that you identify

ESSENTIAL SKILLS:

- Extremely well organised
- Able to work well under pressure
- Able to work independently
- Able to learn new skills quickly
- Confident with MS Excel
- Adaptable and innovative
- Keen attention to detail
- Interest or experience in the education sector an advantage

KEY DETAILS:

- Hours: 08:30 to 17:30, Monday to Friday
- 30 days paid holiday per year; these must be taken during school holidays

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