Customer Service Account Manager - E-Commerce

Location
Hemel Hempstead
Salary
£20000 - £23000 per annum
Posted
28 Nov 2017
Closes
26 Dec 2017
Ref
00076303
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
This company is one of UK's top providers of temporary workers and vehicle hire and are going from strength to strength. Due to this continued success they are currently looking to recruit a passionate and enthusiastic eCommerce Customer Service Account Manager to join their team based in the Maylands Business Park in Hemel Hempstead.

This is a truly diverse and exciting role, where you will be dealing with blue chip clients responding to all web-based customer inquiries.

Key Duties & Responsibilities:
- To be involved in the pre-sales and post sales doing demo's and customer presentations
- Taking charge of key client accounts
- To set up all new customers on the system
- To provide training to all new and existing customers and review user guides as necessary.
- Monitor customer satisfaction and respond when needed
- Monitor Key Performance Indicators and contribute to development plans to improve them.
- Follow price structures for each Ecommerce customer and supplier
- Maintain supplier relationships, identify new suppliers and negotiate prices.
- Liaising with the finance department to reconcile all outstanding invoice queries
- Liaising with the IT team to resolve any issues that may arise and ensure the best level of service is provided to customers.
- To monitor web transaction figures each week.

The ideal candidate will have
- Excellent listening skills and be a clear communicator, both written and verbal.
- The ability to express their opinions, information and get across key points clearly.
- Computer literate with the ability to talk, think and type at the same time
- Strong numerical skills and analytical skills
- Ability to work with detail and complete all tasks to a high standard.

You will be
- Passionate about customer service
- Calm under pressure
- Team player
- Professional
- Approachable and personable
- Personal drive and initiative
- Determined and persistent

They want applicants who enjoy working in a busy fast paced environment, a positive attitude, a strong work ethic and a passion for excellence. In return, you'll become part of a team that will nurture your personal development in a fun and dynamic environment, receive a great benefit package and get the opportunity to work in a modern office environment with on-site facilities.

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