Digital Product Manager

Location
Newcastle upon Tyne
Salary
£21000 - £24000 per annum
Posted
28 Nov 2017
Closes
26 Dec 2017
Ref
00076283
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join a creative technology company specialising in innovative interactive systems & touch screen applications. They design problem-solving solutions for a range of clients, from museums & universities to multinational enterprises & government sectors. They use emerging digital technologies to create engaging, immersive environments & autonomous, self-service platforms.

They have their own brand of digital display hardware that features a vast range of touch screens, interactive kiosks & LCD/LED video walls. Their other brands & product lines include Visitor Management, Digital Wayfinding & Digital Donations.

They have a truly global team spanning from their UK HQ to their offices in the Middle East & US. Recent expansion has resulted in the need for additional support within the technical areas of the business.

Hardware: Touch Displays, Interactive Kiosks, LCD / LED Video Walls, Custom Built Displays
Software: Visitor Management Platform, Kiosk/Mobile Wayfinding Platform, Interactive/Immersive Experiences
(AV) & Self-Service Applications

Reporting directly to the Director, this role envelops:

In-House duties:
- Manage support channels for hardware & software, handling inbound & outbound technical queries
- Provide remote training services to our international base of partners & clients
- Creating & managing technical specifications for the range of hardware & software solutions
- Provide technical information/documentation/drawings as needed for the Sales Team
- Assist the Marketing Team with technical/functional information for the product range
- Pre-configure & approve products prior to distribution & installation
- Manage the remote monitoring system for our installed hardware/software
- Work with the Development Team to develop, assess, refine & enhance new & existing products

On-Site Duties:
- Provide on-site training to partners & end-users on our products
- Conduct technical assessments as part of pre/post-sales activity for potential projects
- Support installation teams as technical point of contact during roll-outs
- Manage first-line support for issues that cannot be solved remotely
- Conduct photographic surveys of installation environments

Must haves:
- Key knowledge of AV & IT Hardware
- Key knowledge of using/configuring Web & Mobile applications
- A-level or Higher Degree
- Excellent written & spoken English
- IT literate - Word, Excel, PowerPoint
- Willingness to learn & adapt
- Presentable & outgoing personality
- Clean driving license with access to a car
- Eligible for DBS (Police Record Check)

Nice to haves:
- Experience with CAD & 3D rendering
- Experience with Adobe Suite (AI, IS, PS etc.)

The candidate will receive training on the company's products, however they are required to be competent in technical software & hardware products. They want candidates that have a passion for new visual technologies & products development, & who wish to explore the potential with emerging digital solutions.

Apply for Digital Product Manager

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left


By applying for a job listed on Independent Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.