Sales Coordinator - E-commerce Quotations/Sales

£16000 - £18000 per annum
28 Nov 2017
26 Dec 2017
Recruitment Genius Ltd
Public Sector
Job Level
Contract Type
Full Time
This company is a bespoke sportswear manufacturer and supplier based in Long Stratton. They specialise in creating and supplying Clubs, Schools, Universities and Retailers with multi-sport team and leisurewear solutions. They are looking for a dedicated and driven Sales Co-ordinator to manage our Online Club Shop function from start to finish, along with supporting our sales force with Online Quotation/Kit Designer requests from prospective customers.

The ideal candidate will be motivated, confident, highly organised, self-managed and comfortable with multi-tasking but focused on delivering to agreed deadlines. They need a 'can do' attitude, a willingness to chase and win new business, determination to develop and drive forward Online Club Shop business, along with the ability to provide a high level of customer service that will enable us to deliver on our promises. Full training will be provided.

Online Club Shops responsibilities:
- Producing Club Shop promotional and educational literature
- Processing and building new Club Shop requests in liaison with our Web Developer
- Obtaining sign-off from Customers for all new Club Shop builds
- Liaising with the Customer to agree on promotional activity for the Club Shop
- Monitoring and reporting on sales activity
- Providing sales assistance to customers via telephone & email
- Guiding and supporting customers in the use of Online Club Shops
- Processing orders, monitoring order status and keeping customers informed throughout
- Responding to requests for information from internal and external customers in a timely manner
- Liaising with the Production Department/Suppliers via telephone or email to coordinate orders
- Managing product on backorder and keeping the customers informed of expected delivery dates
- Monitoring stock levels for all Online Club Shops, and advising our Production Department of shortages
- Ensuring 100% accuracy of all information at all times
General administration

Online Quotation/Kit Designer requests
Contacting prospective customers via email and telephone
- Qualifying leads and making referrals to the Area Sales Managers where necessary
- Following up on open Quotation/Kit Designer requests
- Updating and maintaining details of calls/emails on the CRM system
- Monitoring and reporting on Quotation/Kit Designer conversion rates
- Meeting achievable targets set by the Senior Management Team

Must have:
- Good organisation and administration skills
- Ability to self-prioritise workload
- Ability to work under pressure
- Effective communication
- Effective team working as part of a tight knit team
- Strong customer service focus
- The ability to use MS Office
- Full literacy skills
- A professional phone manner and working attitude Initiative to find answers to new questions

- Photoshop skills
- Experience of SAGE 200/WordPress
- Previous experience of working in a customer facing role
- Experience of winning new business
- Experience of order processing

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