Sales Coordinator - E-commerce Quotations/Sales

Location
Norwich
Salary
£16000 - £18000 per annum
Posted
28 Nov 2017
Closes
26 Dec 2017
Ref
00076150
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Sales
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This company is a bespoke sportswear manufacturer and supplier based in Long Stratton. They specialise in creating and supplying Clubs, Schools, Universities and Retailers with multi-sport team and leisurewear solutions. They are looking for a dedicated and driven Sales Co-ordinator to manage our Online Club Shop function from start to finish, along with supporting our sales force with Online Quotation/Kit Designer requests from prospective customers.

The ideal candidate will be motivated, confident, highly organised, self-managed and comfortable with multi-tasking but focused on delivering to agreed deadlines. They need a 'can do' attitude, a willingness to chase and win new business, determination to develop and drive forward Online Club Shop business, along with the ability to provide a high level of customer service that will enable us to deliver on our promises. Full training will be provided.

Online Club Shops responsibilities:
- Producing Club Shop promotional and educational literature
- Processing and building new Club Shop requests in liaison with our Web Developer
- Obtaining sign-off from Customers for all new Club Shop builds
- Liaising with the Customer to agree on promotional activity for the Club Shop
- Monitoring and reporting on sales activity
- Providing sales assistance to customers via telephone & email
- Guiding and supporting customers in the use of Online Club Shops
- Processing orders, monitoring order status and keeping customers informed throughout
- Responding to requests for information from internal and external customers in a timely manner
- Liaising with the Production Department/Suppliers via telephone or email to coordinate orders
- Managing product on backorder and keeping the customers informed of expected delivery dates
- Monitoring stock levels for all Online Club Shops, and advising our Production Department of shortages
- Ensuring 100% accuracy of all information at all times
General administration

Online Quotation/Kit Designer requests
Contacting prospective customers via email and telephone
- Qualifying leads and making referrals to the Area Sales Managers where necessary
- Following up on open Quotation/Kit Designer requests
- Updating and maintaining details of calls/emails on the CRM system
- Monitoring and reporting on Quotation/Kit Designer conversion rates
- Meeting achievable targets set by the Senior Management Team

Must have:
- Good organisation and administration skills
- Ability to self-prioritise workload
- Ability to work under pressure
- Effective communication
- Effective team working as part of a tight knit team
- Strong customer service focus
- The ability to use MS Office
- Full literacy skills
- A professional phone manner and working attitude Initiative to find answers to new questions

Desirable:
- Photoshop skills
- Experience of SAGE 200/WordPress
- Previous experience of working in a customer facing role
- Experience of winning new business
- Experience of order processing

Apply for Sales Coordinator - E-commerce Quotations/Sales

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left


By applying for a job listed on Independent Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.