Customer Care Reps (high-end residential property)

Location
London
Salary
£25000 - £28000 per annum
Posted
24 Nov 2017
Closes
22 Dec 2017
Ref
00076205
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Contract
Hours
Full Time
This professional services consultancy is looking for a number of highly skilled and experienced customer care professionals to work on a high-end residential apartment project. You will be based in a highly professional, friendly, delivery focussed project team and will work alongside the wider management team.

The roles start in January and run for 3-4 months, you must be available to attend interviews in November/ December. The role is based in Central London (West End) and working hours are typically 08:30-18:00, plus some out of hours requirements to meet client expectations.

Main Duties

Customer Care Representatives are responsible for managing the end-to-end process for handing over completed apartments to new owners, this includes:
- Taking ownership of apartments and being the lead and single point of contact for designated customers
- Monitoring and maintaining good client satisfaction - being solutions focussed and solving queries and problems
- Providing customers with processional, timely responses to queries and keeping customers informed on progress with their apartments
- Attending all meetings with their customers
- Keeping the Customer Care Team Leader fully informed on progress with handover of the apartment and potential complaints
- Updating progress trackers daily and ensuring that other database information is accurate and up to date
- Attending meetings as and when required

Personal Attributes
- Highly professional demeanour and presentation
- Personable, communicative and timely
- Works well as part of a team
- Good oral, written and listening communication skills
- Demonstrate high levels of ownership to follow through and close out issues
- Demonstrate high level of customer care and "ownership" of designated Customers
- Good knowledge of IT
- Organised and manages own time effectively, able to multi-task and prioritise
- Flexible /hand on approach where needed to get the job done

Experience
They are particularly keen to hear from applicants who have experience in/ knowledge of high-end residential property services, those with high-end customer care experience and those with corporate project based experience.

They are keen to hear from reliable professionals who meet the above spec, regardless of age, gender, race etc. Importantly: you must have the right to work in the UK and an excellent use of the English language.

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