2nd Line Technical Support Analyst

Location
Doncaster
Salary
£22000 - £28000 per annum
Posted
24 Nov 2017
Closes
22 Dec 2017
Ref
00076177
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
Who we are:

This is a small team, with big ambitions to make this company the world's leading conference call provider. Since they were founded in 2009, we have hosted over 2.3 million calls, and now have 35,000 active users signed up.

The office is a fast-paced, fun place to work with a diverse team all working together to bring our ideas to life. Being small, they're able to move quickly and they are constantly developing new and innovative features that ensure their customers benefit from the best conference call service on the market. Based at their brand new office just off junction 3 of the M18 in Doncaster, they are ideally located for commuters from both Sheffield and Leeds.

What you'll do:

- Provide the customer with technical product support in a friendly, enthusiastic and professional manner via phone, email and live chat
- Investigate and resolve challenging product support issues
- Escalate technical issues where necessary, working closely with the development team
- Create and maintain our technical support knowledge base - both internal and external
- Perform routine maintenance tasks on Linux systems and daily product checks to ensure the smooth running of our systems
- Provide technical support for our internal teams (a mix of Windows, Mac and Linux)
- Assist development and infrastructure teams where necessary

What you'll need:

- 1 years' experience in a technical or product support function
- Excellent problem-solving skills
- Good written and verbal communication skills
- Knowledge of Windows and Linux operating systems
- A strong desire to learn new things
- An outgoing and enthusiastic personality is key
- Customer focussed attitude

What we'll give you:

- Starting salary of £22k to £28k
- Opportunity to work with the latest technologies
- On the job training and a dedicated career progression plan
- Work with and learn from a talented and skilled technical team

Plus, all employees benefit from:

- Free gym membership, and if you go during lunch we'll give you an extra 30 minutes break
- Annual bonus scheme
- 20 days holiday, plus one extra day each year up to 25 days
- Bacon Butty Fridays - tuck into a free bacon butty every Friday (vegetarian options are available)
- Fresh fruit - we'll keep you fuelled up throughout the day with free, fresh fruit for you to enjoy
- Monthly 'Brucey Bonus' scheme - win prizes ranging from free cinema tickets to tech gadgets and more
- Dress down Monday to Friday - this company encourages their staff to think outside the box, so they don't expect you to turn up in the same dull grey suit everyday
- Regular staff social events - all paid for by the boss

If you think you've got what we're looking for, and you want to work for a company where you can make a real difference and be suitably rewarded for your hard work, then we want to hear from you.

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