Service Desk Senior Network Engineer

Hays IT
Bournemouth International Airport
£32000.00 - £38000.00 per annum
21 Nov 2017
03 Dec 2017
Contract Type
Full Time
Service Desk Senior Network Engineer - Permanent Role - 38,000 - Bournemouth Your new company A managed IT service provider in Dorset experiencing high financial and client growth are searching for an Service Desk Senior Network Engineer to provide maintenance to the IT Infrastructure and to become a last line of escalation for complex IT issues. Your new role You will provide technical support and customer service to all relevant cliental, whilst also acting as the customer lead for a select set of users. You will act as a point of escalation for service desk engineers and technical routers, taking ownership of high priority and urgent issues to drive them toward resolution. What you'll need to succeed You will need strong networking skills, including strong experience of: Cisco CCNA, Switch and Firewall Configuration, Telephony systems, Routing and Vendor's including: Cisco, HP, Sonicwall and Fortigate. You must be confident in providing the diagnosis and resolution of hardware issues raised via the Service Desk and ensure that tickets are logged correctly in priority with SLA's. What you'll get in return You will receive an impressive starting salary to be reviewed after a 6 month probation period. You are granted 25 days holiday per annum and will be welcomed into a company curious about technology, always looking for ways to innovate and striving to get the best out of their employees. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at - provided by Dice CCNA, CISCO, FIREWALL, SLA