Workshop & Field Engineer - Coffee Machines

Location
Caerphilly
Salary
£24000 - £26000 per annum
Posted
22 Nov 2017
Closes
13 Dec 2017
Ref
00076021
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Operations
Contract Type
Interim
Hours
Full Time
Purpose of the role:

- To provide best in class service experience to our partners and customers
- To carry out repairs, maintenance and refurbishment to all company equipment
- Control Workshop Spare parts and issue to field engineers as required
- Attend field visits when required
- Respect Company values and uphold the mission statement

Key Activities/Tasks

Repairing and Maintenance
- To react to allocated tasks within the business SLA
- To ensure the machines are trading to their highest mechanical ability and repeat failure is minimised
- Escalate repeated failures resulted by partner non-compliance

Preventive Maintenance of machines
- Help create and then follow preventive maintenance and refurbish procedures, including perfect settings

Fitting of diagnosed parts
- Ensure engineer diagnosed parts are fitted to machines which are then tested to Brand Standards before closure of the job

Effective service to partners
- When required, attend site to complete the critical response visit.
- Complete Brand Standards checks on every site visit
- Complete periodic filter changes
- Conduct basic troubleshooting whilst on site
- Be an ambassador for the company on all site visits

Effective team working
- Effective communication of issues, problems or solutions to relevant colleagues
- Sharing best practice and knowledge with colleagues
- Assist all operations colleagues with ad hoc tasks when requested.

Managing time and resources
- Adherence to Warranty and Returns procedures
- Effective and efficient parts usage (repair vs replace)
- Effective and efficient parts storage in vans
- Effective working relationship with line manager
- Comply with the organisational plans of daily job allocations

Personal Development
- Identify and communicate any skills gaps in relation to integral business systems to line manager

What Key Performance Indicators will be measured to evaluate success?
- Cost effective refurbishment programme
- Adherence to spare parts control process
- Positive internal and external relationships
- Adherence to preventive and filter maintenance schedule
- Refurbished machine reliability

Knowledge, skills & experience requirements (Essential)
- Electrical and/or Mechanical Engineering
- Problem solving
- Planning & Organisation
- Self-motivation
- Customer relationships
- Problem solving
- Ability to prioritise workload
- Flexible 'can do' attitude
- Field based role
- Hands on experience of working with mechanical/electrical equipment
- Inventory knowledge

Knowledge, skills & experience requirements (Desirable)
- Bean 2 Cup and traditional coffee machines
- Coffee machine dismantling and assembly
- Repair of electrical or mechanical equipment
- Self-serve vend machine experience

Benefits: Staff lunch provided everyday

Days: 5 (Mon - Fri)

Start Time: 08:00

Finish Time: 17:00

Lunch Break: 30 minutes

N.B this is a new role within the company and could become a permanent position if it proves to be beneficial to the company.