Nationwide Building Society

Collections Advisor

£14944 - £22144 per annum + excellent benefits
17 Oct 2012
14 Nov 2012
Nationwide Building Society
Contract Type
Full Time

Collections Adviser
£14,122 (OTE £17,344 to £22,144)
Monthly bonus of up to £650 per month
Full Time, Northampton, Moulton Park
Flexible 8.00am to 8.00pm shifts plus alternative Saturdays 9am-12pm with time back in lieu

A more challenging role You'll be in a telephone based environment which is not driven by scripts or standard calls and your challenge will be to negotiate payment plans with our customers to help them re-pay their debt to Nationwide. In these situations, every one of our customers are different, so you'll be using your skills to resolve their current financial situation now and for future payments. As an ambassador for Nationwide, you'll be delivering an excellent customer experience to achieve a positive result for both parties. Of course, we'll ensure that you get all of the training you need to be successful in this role, and in turn, we can offer you a rewarding job role with a chance to earn bonus for your efforts.

A more talented person You're someone who enjoys working in a people focused role. You'll have the drive and determination to achieve the very best for the business and for the customers that you work and build relationships with. In this telephone based role, it's essential that you're a great communicator and have lots of customer understanding. You'll be analysing individual customer budget plans and in situations where you can't give the customer what they want, you'll have the skills to negotiate a suitable resolution. As you'll be measured against the agreements you reach with our customers, you'll be comfortable working in a target driven environment.

An employer you're proud of Our mutual status means we're here to benefit customers, not shareholders. Our commitment to customers, not shareholders, has always been what sets us apart from our competitors. And now, more than ever, our reputation for being open, honest and trustworthy is helping us go from strength to strength. In fact, it's made us the world's biggest building society as well as a major local employer. Underpinning it all is a commercial operation that never stands still. We're always thinking ahead, aiming higher and sharpening our competitive edge. That's why we invest in people who are not only proud of what we stand for, but who also have the talent and drive to boost our performance still further.

The rewards you deserve If you put a lot in, it's only fair you should get a lot out. Help us continue to offer customers the best possible experience, and we'll give you all the support, recognition and rewards you deserve. As well as a great working environment and plenty of scope for development and growth, you can expect a generous package that includes pension, life assurance, healthcare and bonus scheme.

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