24/7 Technical Engineer - Server, Windows 10, Active Directory

Recruiter
Ultima Business Solutions Ltd
Location
Reading
Posted
13 Nov 2017
Closes
16 Nov 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

24/7 Technical Engineer - Windows Server, Windows 10, Active Directory

Reading

This is a 24 x 7 role based out of Ultima?s state of the art Technical Centre in Reading. Ultima provides a fully Managed Service for many of its customers including monitoring, managing and hosting of customers Networking Infrastructure, VPNS and Firewalls. Having achieved ISO27001 certification for our TSC in 2007 we adhere to strict security measures. As part of this all job offers will be made subject to receipt of 2 references.

This role involves front line customer contact. You will be the first point of contact for our customer base via telephone or e-mail.

Responsibilities:

  • To monitor and respond to system requests based on designated procedural outlines.
  • Provide basic systems administration tasks, in-line with Ultima and Client standards and procedures.
  • To provide technical assistance to the Customer in the resolution of technical issues.
  • If unable to resolve the issue, you will escalate to the relevant parties using the Internal Escalation Process and/or the Critical Index matrix which is detailed in ?Event Management & Escalation Process? of customer SLAs.
  • To assist in the generation of client reports.
  • Each employee must adhere to the Security Policies defined within Ultima?s ISO 27001 Accreditation. Adherence to these Policies is mandatory at all times. All Personnel have a ?Duty of Care? to themselves and their working environment at all times.

Skills/Experience:

  • Windows OS 10, 8, 7
  • Exposure to perimeter Security products in the working environment
  • IP/Routing/VPN Connectivity
  • Windows Server
  • Active Directory/Exchange
  • Cisco/Checkpoint desirable

This job was originally posted as www.jobsite.co.uk/job/959528150