IT Services Technician

University of Buckingham
Up to £22,000 per annum Depending On Skills And Experience
13 Nov 2017
16 Nov 2017
Contract Type
Full Time

IT Services

IT Services Technician

Up To £22,000 (Depending On Skills And Experience) – Full Time

The University of Buckingham is the UK's only independent University with a Royal Charter. Having led the National Student Survey rankings for the last 8 years, Buckingham continues to place great emphasis on the welfare and development of its 2,000 or so students.

We are seeking to appoint a talented and committed IT Services Technician to perform a key role in assisting students and staff with second line support queries.

You will be involved with a variety of service desk, desktop, telephone, remote and client facing support and you will be given many opportunities to get involved with a range of IT work.

Candidates must have excellent customer service and quality management skills, equipped with the passion, resources and commercial insight to help achieve them.

You will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment.

The Role:

  • To provide second level IT support to students and staff.
  • Being part the helpdesk team resolving IT issues.
  • Acting as a point of escalation for more challenging issues.
  • Ensure that incidents are resolved in a timely manner, keeping customers informed at all times.
  • Proactively help resolve tickets where required.
  • Demonstrate a commitment to deliver excellent customer service.
  • Demonstrate maximum effort aiming to exceed expectations.
  • To participate in Third Line projects as and when required.
  • Candidates should have a mixture of the below, certainly not ALL of them:

    Windows client operating systems, Microsoft Office suite Apple hardware and OS, Android/windows/Apple phones and tablets. Active Directory / MS Exchange Knowledge covering user accounts, mailbox and group policy administration, Antivirus software, Networking knowledge covering LAN/vLAN/WAN technologies HTML, Programming/Scripting skills, Call logging software, Client builds and Imaging.

    A Full driver’s license is required as the role covers driving between University sites within Buckingham.

    Informal enquiries may be made to Ghassan Abdullah, Helpdesk Manager on Tel: 01280 820248.

    The closing date for applications is 4.30pm on Friday 24th November 2017.

    This job was originally posted as