Account Manager / Service Delivery Manager - Maths Graduate

CPS Recruitment Limited
£18,000 - £25,000
13 Nov 2017
16 Nov 2017
Contract Type
Full Time

Account Manager / Service Delivery Co-Ordinator

Our Client is passionate, forward thinking people to join us on our mission to be the most technically advanced logistics organisation in Europe. Our Vision is to radically reduce transport cost, provide service excellence, align the industry into a Zero Harm culture and provide a platform for sustainable continuous improvement

The Ideal Candidate:

Working with one of our largest Corporate Accounts within Aftermarket, the Service Delivery Coordinator will play a key part in within the team supporting the Service Delivery Manager to ensure client needs are met. The role requires strong administration, analytical and coordination skills, great customer service, a flair for people interaction, an understanding of cost avoidance and ability to identify and support continuous improvement.

Every day can be different, responding to and proactively managing different activities to provide a seamless service for the client. The key focus of the role is to provide fantastic support and service to our customer to ensure that this key account successfully develops and grows.

Key tasks undertaken in this role include:

  • Satisfy Customers' operational needs
  • Daily service delivery tasks associated with the client operational tasks
  • Ensure delivery of agreed service levels/ KPIs to the business and the client
  • First point of communication contact for client, carriers and any other stakeholders
  • Proactively support client requests, with the understanding of adding value and supporting the change process to drive results
  • Support the Service Delivery Manager and client Account Coordinator with all requirements and requests to ensure service to the client account
  • Support cost saving initiatives from theory, through implementation to delivery and sign-off based on client and the business needs
  • Have ownership, understanding and detailed knowledge of the businesses systems/ client systems and SOP?s
  • Driving cost reduction, process optimisation and continuous improvement throughout the account
  • Generate and communicate accurate operational reports as required
  • Actively participate in service meetings with client and carriers as required
  • Actively support client with practical assistance in the event of any system or logistical issues, working alongside them to reach a resolution.


  • Preferably a graduate with at least 1 year of industry experience in a transport role
  • Experience of complex transport environments
  • Commercially aware, astute, self-motivated and performance driven
  • Able to build strong and lasting relationships/ partnerships in service critical client facing sites
  • Ability to instil feeling of ease, integrity and trust with the client
  • A logical and excellent understanding of IT systems and process (especially in MS Office)
  • Analytical skills including the ability to apply a logical approach to develop, test and deliver solutions to problems
  • Ability to motivate at all levels throughout internal and client tiers of business
  • Good presentation, communication and interpersonal skills
  • A flexible approach to work in a dynamic, pressurised environment
  • Ability to communicate at all levels within the business, Client and Carrier organisations

Personal Qualities and Attributes:

  • A professional appearance
  • Ability to prioritise and work under pressure with good time management
  • Energetic team player with a high level of enthusiasm
  • Use of car and driving licence
  • Ability to plan own workload
  • Ability to deal with a range of clients
  • A problem solver and holistic thinker that is not afraid to make decisions
  • Strong analytical skills

Required skills

  • Freight
  • Geography
  • Logistics
  • Operational Compliance
  • Transport

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