Service Desk Analyst - Contract

Fruition IT Resources Limited
£110 - £150 per day
13 Nov 2017
16 Nov 2017
Contract Type
Full Time
IT Service Desk Analyst, 1st Line
Wakefield, West Yorkshire

Duration: 3 months (initially)

Job Type: Contract

IT Support, IT Technician, Helpdesk Analyst, ServiceDesk Analyst, Desktop Support Analyst, 1st Line Support Analyst, 1st/2nd Line

A large successful retail organisation based in Wakefield are looking for an IT Service Desk Analysts to support the entire company IT infrastructure.

This position is available to analysts with experience of 1st line support in a Microsoft environment with good desktop support skills and basic understanding of Networking.


As an IT Service Desk Technician you provide 1st and 2nd Line technical support services to customers (internal and external) including installation, troubleshooting, problem resolution and maintenance.

Key responsibilities
  • First point of contact for incoming calls on the IT Service Desk, ensuring all incidents and requests are logged, prioritised and assigned appropriately, with all key information captured on the helpdesk tool
  • Ensure that incidents and requests are dealt with effectively and escalated as required
    Remote software installation and troubleshooting. Hardware troubleshooting.
  • Investigate technical queries and provide regular updates where required
  • Analyse/use investigation techniques to resolve queries
  • Resolving queries via different channels such as face to face, telephone and email

Our ideal candidate will meet the following criteria:
  • Strong communication skills and a passion for technology
  • Experience of working in a 1st Line Microsoft support environment.
  • Experience of providing support to Desktop PCs, Laptops, Servers, and Networks.
  • Experience of supporting Windows 7, Microsoft Office, XP and Outlook
  • Exchange 2007, Active Directory
  • Network experience - Understanding TCP/IP, DNS and DHCP
  • Exceptional customer service skills with good attention to detail and an excellent telephone manner
  • Self-motivated, enthusiastic and proactive individual who possesses excellent problem-solving skills
  • The ability to learn new technologies quickly and be able to work well under pressure

If you are passionate and enthusiastic about IT, and considering a new challenge then please send me your CV for immediate consideration.

You can contact me Gurleen Kumar - 01133239741

IT Support, IT Technician, Helpdesk Analyst, ServiceDesk Analyst, Desktop Support Analyst, 1st Line Support Analyst,
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